Privacy Policy

Personal Information: Name, email address, phone number, billing address, and payment information provided during registration, partnership applications, or contact form submissions.

Usage Data: We automatically collect information about how you interact with our platform, including IP address, browser type, pages visited, time spent on pages, and referring URLs.

Facility Data: For partner facilities, we collect operational data including court reservations, membership records, transaction history, and player profiles as necessary to provide our platform services.

SMS Consent Data: When you opt in to receive SMS communications, we collect and store your phone number and the record of your consent, including the date, time, and method of opt-in.

We use collected information to:
• Provide, maintain, and improve our platform services
• Process partnership applications and manage partner accounts
• Process payments and send transaction confirmations
• Send SMS notifications including booking confirmations, payment receipts, scheduling reminders, and account alerts (with your prior consent)
• Send administrative communications, updates, and security alerts
• Respond to inquiries, support requests, and feedback
• Generate aggregated analytics and performance insights for partners
• Comply with legal obligations and enforce our terms

Program Description: K2reservations uses SMS messaging (powered by Twilio) to send transactional and operational notifications, including but not limited to: booking confirmations and reminders, payment receipts, schedule changes, account alerts, and facility announcements.

Consent & Opt-In: SMS messages are sent only to users who have explicitly opted in by providing their phone number and agreeing to receive text messages via our platform registration, booking process, or other consent mechanism. Consent is not a condition of purchasing any goods or services.

Message Frequency: Message frequency varies based on your activity and the notifications enabled for your account. You may receive up to several messages per week depending on your bookings and account settings.

Message & Data Rates: Message and data rates may apply. Standard carrier rates may apply for SMS messages received.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. You may opt back in at any time by replying START or by updating your notification preferences in your account settings.

Help: For assistance, reply HELP to any SMS message or contact us at support@k2reservations.com.

Data Protection: No mobile information (including phone numbers and SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are not sold, rented, or shared with any third party for their own marketing use. This restriction applies in addition to all other data-sharing limitations described in this policy.

Supported Carriers: Service may not be available on all carriers. Supported carriers include but are not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, and other major US carriers. Carrier liability is not assumed by K2reservations.

We do not sell your personal information. We may share data with:
• Payment processors (Stripe) to facilitate transactions
• SMS delivery providers (Twilio) solely to deliver messages you have consented to receive
• Cloud hosting providers for infrastructure and data storage
• Partner facilities — player and customer data is shared with the specific facility the customer interacts with
• Legal authorities when required by law or to protect our rights

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, secure authentication (JWT), role-based access controls, and regular security audits. While we strive to protect your data, no method of transmission or storage is 100% secure.

We retain personal information for as long as your account is active or as needed to provide services. Partnership and transaction data is retained in accordance with applicable financial record-keeping requirements. SMS opt-in consent records are retained for a minimum of four (4) years to comply with applicable telecommunications regulations. You may request deletion of your personal data by contacting us.

Depending on your jurisdiction, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for SMS communications at any time (reply STOP)
• Object to or restrict certain processing activities
• Data portability

To exercise these rights, contact us at support@k2reservations.com.

We use essential cookies to maintain session state and platform functionality. We may use analytics cookies to understand usage patterns and improve our services. You can control cookie preferences through your browser settings.

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, our SMS practices, or our data handling, please contact us at:

K2reservations
Tampa Bay, Florida
Email: support@k2reservations.com