Terms of Service

K2 provides a cloud-based facility management platform for pickleball facilities, including court scheduling, membership management, payment processing, point-of-sale, event management, analytics, and related services. Access to the platform is provided through our partnership program under separately negotiated partnership agreements.

To access certain features, you must create an account. You agree to:
• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities under your account

Platform access for facility operators is governed by individual Partnership Agreements that specify launch fees, ongoing platform fees, payment processing terms, and service scope. These Terms supplement but do not replace the specific provisions of your Partnership Agreement. In case of conflict, the Partnership Agreement shall prevail.

Partners agree to pay all fees as specified in their Partnership Agreement. Payment processing for facility transactions is handled through our integrated Stripe payment system. Standard processing rates apply as disclosed during onboarding. K2 reserves the right to modify fees with reasonable notice as specified in the Partnership Agreement.

You agree not to:
• Use the platform for any unlawful purpose
• Attempt to gain unauthorized access to any part of the platform
• Interfere with or disrupt the platform or servers
• Transmit malicious code, viruses, or harmful content
• Scrape, crawl, or collect data without authorization
• Impersonate another person or entity
• Use the platform to send spam or unsolicited communications

The K2 platform, including all software, design, content, logos, and trademarks, is owned by K2 and protected by intellectual property laws. Your partnership grants you a limited, non-exclusive, non-transferable license to use the platform for your facility operations. You may not copy, modify, distribute, or reverse engineer any part of the platform.

You retain ownership of your facility data, including customer records, transaction history, and operational data. K2 has a license to use this data as necessary to provide platform services and generate aggregated, anonymized analytics. Upon termination, you may request export of your data in standard formats.

We strive for 99.9% platform uptime but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, natural disasters, or third-party service failures.

To the maximum extent permitted by law, K2 shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the amount of fees paid by you in the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless K2, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

Either party may terminate the relationship as specified in the Partnership Agreement. Upon termination, your access to the platform will be revoked. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall survive.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Hillsborough County, Florida.

We may modify these Terms at any time. Material changes will be communicated to partners via email and platform notification. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

Program Description: K2reservations provides SMS text message notifications (powered by Twilio) for transactional and operational purposes, including booking confirmations, payment receipts, scheduling reminders, cancellation notices, and account alerts.

Opt-In Consent: By providing your mobile phone number and checking the SMS consent option during registration, booking, or account setup, you expressly consent to receive text messages from K2reservations at the phone number provided. Consent is not a condition of purchasing any goods or services.

Message Frequency: Message frequency varies based on your account activity, bookings, and notification preferences. You may receive up to several messages per week. Message frequency may increase during periods of high booking activity.

Message & Data Rates: Message and data rates may apply. You are responsible for any fees charged by your mobile carrier for receiving SMS messages.

Opt-Out / Cancellation: You may cancel SMS notifications at any time by replying STOP to any message received from us. Upon receipt of your STOP request, we will send a final confirmation message and no further SMS messages will be sent to your number unless you re-opt in. To re-subscribe, reply START or update your preferences in your account settings.

Help: For help with SMS messaging, reply HELP to any SMS from us, or contact us at support@k2reservations.com.

Supported Carriers: SMS service is available on most major US carriers including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, and U.S. Cellular. Service may not be available on all carriers. Carriers are not liable for delayed or undelivered messages.

Data Privacy: Your mobile number and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle SMS-related data.

For questions regarding these Terms, contact us at:

K2reservations
Tampa Bay, Florida
Email: support@k2reservations.com